- Is the cost of installation included in the price of the headstone?
Our price covers the memorial itself, the engraving, and the shipping to the cemetery. The fee for the actual installation is a separate charge that you will pay directly to the cemetery. They have their own staff, equipment, and labor costs for this service.
- How long after delivery will the headstone be installed?
This really depends on who is handling the installation and their schedule. If we perform it, we can often coordinate within a week or two. For the cemetery or a third party, timelines vary - some are able to install within a week or two, while others might have a longer queue, especially during busy seasons.
- What happens if the memorial arrives damaged?
This is extremely rare, but we are prepared for it. Every shipment is fully insured. If a memorial arrives with any damage, we will handle the entire claims process and create a new memorial for you at no additional cost.
- What if the cemetery rejects the headstone design after it's been made?
This is the exact reason why Step 1 is so important. We never, ever begin crafting a stone until we have written approval from you and the cemetery. This simple rule prevents this difficult situation from ever happening.